Gallabox’s AI-powered chatbot simplifies customer interactions, enhances engagement, and streamlines operations. Whether you're looking to automate conversations or improve customer experience, Gallabox makes it easy with three flexible options for creating a blog—AI-assisted, template-based, or completely from scratch.

If you're ready to build a WhatsApp chatbot from scratch using Gallabox, this guide will walk you through the process. All you need is a verified WhatsApp Business account, and Gallabox takes care of the rest!

Step-by-step Guide to create a WhatsApp Chatbot in Gallabox

Step 1: Start Building Your Bot

Navigate to the Bots section on the left sidebar.

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Click Create a Bot—you’ll see three options:

  • Build with AI (AI-generated assistance)

  • Use a Template (Pre-made workflows)

  • Start from Scratch (Fully customizable bot)

Select Start from Scratch and click Start Building to begin.

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Step 2: Define Your Bot Settings

Enter a Bot Name that suits your chatbot’s purpose and set a Session time to define how long a user’s conversation remains active. Configure an Automated message for users who don’t receive a response immediately and then click on Create.

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Step 3: Build Your Bot Flow

Use Gallabox’s drag-and-drop interface to design custom chatbot flows.

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Choose from a variety of messaging options:

  • Send text messages, images, videos, documents, or voice messages.

  • Collect user data using forms and lists.

  • Automate responses based on user interactions.

Connect each bot card logically, ensuring a smooth conversational flow that starts from the Start Node.

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​Step 4: Publish & Deploy

Click Publish and fill in the necessary details, and then click Save.

Complete the process by selecting Finish Publishing—your WhatsApp chatbot is now live and ready to engage users!

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However, Gallabox has certain drawbacks.

Gallabox Limitations:

  • No monthly plans are available; users can only subscribe to quarterly and yearly plans. 
  • Gallabox provides no onboarding assistance for their Growth plans. 
  • There's a cap on the number of user accounts per dashboard.
  • Additional $5/month for Shopify integrations. For businesses who want WhatsApp on their Shopify store, this will be very costly!

Carefully choosing a right business service provider is very important and crucial for a business.

Heltar: No-Code WhatsApp Chatbot Builder

Heltar is a more cost-effective, feature-rich, and scalable solution provider for small and medium enterprises (SMEs). It offers:

  • Advanced Integrations: OpenAI and Javascript compatibility for enhanced functionality.
  • ​Unlimited Scalability: No cap on chatbot responses or users in any plan.
  • ​Assisted Onboarding: You do not need to pay extra for better support. The Heltar team will assist you all the way.
  • Customer-Centric Features: 24/7 support and a free green tick badge for credibility.
  • High Volume Messaging: Send over 1,000,000 messages with just one click, ensuring efficiency without risks.

You can start a free trial to explore the features by yourself or book a free demo! 

If you have any questions about migrating from one BSP to another, read this blog on All You Need to Know About WhatsApp Business API BSP Migration.

For more insights, tips, and strategies to make the most of your WhatsApp Business API, explore Heltar Blogs.