Your team grows, you try to add users, then you hit a wall. On Wati, only Pro and Business plans can add seats. Growth cannot. That means an upgrade first, then the seat purchase. On Heltar, you can have as many employees added as users, as per your needs.
Short answer
Growth includes 3 users. Pro and Business include 5.
You can buy more seats only on Pro or Business.
Seats bill on the same cycle as your base plan. Downgrades take effect next cycle.
On Heltar, you can add as many users as you wish to on the portal.
Step by step - Add user seats in Wati
Log in to Wati
Go to More, Account Details
Click Your Plan in the left menu
Find Add-On Users
Click Change User Add-On
Move the slider to pick how many seats you need
Click Buy Now
Want Extra Users? Pay Extra!
Additional User Charges: Wati allows only 5 free users per plan, which is a very constricting cap for any business team willing to function seamlessly. Incase more members need to access the platform the charges are as follows:
Growth Plan: ₹699/Month/User
Pro Plan: ₹1,299/Month/User
Business Plan: ₹3,999/Month/User
On Heltar, you can add additional users for free, as per needs of your team.
Why this often costs more on Wati?
Seat growth locks you into higher tiers even if you only need one extra person
Annual cycles make a small change expensive for the whole year
Admin work to add or remove seats leads to delays and overspend
Why Choose Heltar Over Wati?
Unless you want your marketing budget to get over before you acquire any customers, Heltar's the way to go. Here's why!
Metric | Wati | Heltar |
Base Subscription Fee | Expensive - Starts ₹2,499/month | Lower, budget-friendly - Starts ₹999/month |
Pricing Structure | Tiered, complex | Simplified, transparent |
Markup on Conversations | Up to 100% over Meta Charges | Flat 5% across all conversation types |
Extra User Fees | Upto ₹3,999/Month/User | No additional charges |
API Integrations | Charged separately (e.g., $4.99/month for Shopify) | No extra charges |
Customer Support | Limited (No setup support in Growth and Pro plan) | Full support for all customers |
User Interface | Complex & Difficult to navigate | Intuitive & user-friendly |
Lower Platform Fees and Markups
Wati: Wati’s pricing plans start from ₹2,499 per month, scaling up to ₹16,999 per month for the business plan. The multiple packages and tiered features make it expensive, especially for small and medium-sized businesses. The incremental costs for unlocking advanced features force businesses to either commit to higher-tier plans or compromise on functionality.
Heltar: In contrast, Heltar offers lower subscription fees with a base plan starting at a more affordable monthly rate. It is designed to be budget-friendly for businesses of all sizes, particularly small and medium enterprises (SMEs) looking to minimize upfront costs, along with a simplified and transparent conversation pricing model, charging a flat 5% markup across all conversation types.
No Extra/Hidden Charges for Integrations
Wati: While Wati provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, Wati charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration, and additional charges for extra users.
Heltar: Heltar includes advanced features—automation, analytics, customer segmentation. Businesses benefit from unrestricted access to essential tools allowing them to leverage full functionality of the platform.
Intuitive and User-Friendly Interface
Wati: Wati offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems.
Heltar: Heltar’s platform is designed with ease of use in mind. It features an intuitive interface, making it simple to navigate, even for those new to such systems. The user-friendly dashboard provides easy access to key tools, reducing the learning curve and allowing businesses to get up and running quickly without sacrificing functionality or efficiency.
Well Rounded Customer Support: While Wati does not provide even setup support in the growth plan, in Heltar, End-to-End Customer Support is made available to all customers, irrespective of their subscription plans. For us, at Heltar, Our Customers are our biggest priority, and we ensure they are well served through a comprehensive knowledge transfer of our platform and continued assistance.
