Can I pause my subscription on Wati? (Spoiler Alert: You can't)

Short answer, No. Wati does not let you pause a plan. Billing keeps running until the end of your cycle, even if you stop using the product. Here is what you can do right now to protect your data and avoid paying again by mistake. At Heltar, if you need to pause your subscription, you just inform us and we pause it for you!

What happens if you “take a break” from Wati?

• Your plan stays active until the cycle ends, monthly or annual

• You keep access until the renewal date

• Charges continue while the plan is active, even with zero usage

Do this before you stop using Wati

1. Export contacts
   Save your full list for later use

2. Export templates
   Keep copies of all approved WhatsApp templates

3. Export chatbot flows
   Save automation settings so you can rebuild quickly

4. Note renewal dates
   Add a calendar reminder 3 to 5 days before renewal

5. Remove add ons
   Cancel extras that would auto renew next cycle

If you cancel

• Your account stays active until the end of the paid period

• Wati says data is kept for about 90 days

• Reactivate within 90 days and your settings, templates, and contacts should still be there

• After 90 days, you may need to rebuild from scratch

Cost traps to avoid

• Forgetting the renewal date and paying for another cycle

• Leaving paid add ons active while not using them

• Assuming data will be kept forever after cancellation

Why Choose Heltar Over Wati?

Unless you want your marketing budget to get over before you acquire any customers, Heltar's the way to go. Here's why!

Lower Platform F​ees and Markups

• Wati: Wati’s pricing plans start from ₹2,499 per month, scaling up to  ₹16,999 per month for the business plan. The multiple packages and tiered features make it expensive, especially for small and medium-sized businesses. The incremental costs for unlocking advanced features force businesses to either commit to higher-tier plans or compromise on functionality.

• Heltar: In contrast, Heltar offers lower subscription fees with a base plan starting at a more affordable monthly rate. It is designed to be budget-friendly for businesses of all sizes, particularly small and medium enterprises (SMEs) looking to minimize upfront costs, along with a simplified and transparent conversation pricing model, charging a flat 5% markup across all conversation types. 

No Extra/Hidden Charges for Integrations

• Wati: While Wati provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, Wati charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration, and additional charges for extra users.

• Heltar: Heltar includes advanced features—automation, analytics, customer segmentation. Businesses benefit from unrestricted access to essential tools allowing them to leverage full functionality of the platform.

Intuitive and User-Friendly Interface

• Wati: Wati offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems. 

• Heltar: Heltar’s platform is designed with ease of use in mind. It features an intuitive interface, making it simple to navigate, even for those new to such systems. The user-friendly dashboard provides easy access to key tools, reducing the learning curve and allowing businesses to get up and running quickly without sacrificing functionality or efficiency.

Well Rounded Customer Support: While Wati does not provide even setup support in the growth plan, in Heltar, End-to-End Customer Support is made available to all customers, irrespective of their subscription plans. For us, at Heltar, Our Customers are our biggest priority, and we ensure they are well served through a comprehensive knowledge transfer of our platform and continued assistance.