You expect a simple refund, but Wati’s rules make that unlikely. Most paid subscriptions are non refundable, upgrades and downgrades too, unused time is not credited. Here is the plain truth, how to check your case fast, and how Heltar handles the same situations with fewer surprises.
Quick answer
Wati’s paid subscriptions are non refundable unless the law requires it or Wati agrees in writing.
No refunds or credits for partial periods, upgrades, downgrades, or unused time.
You authorize Wati to store your card and auto charge future renewals.
Refund reviews take time, Wati cites about 5 to 10 business days once they agree.
What Wati’s policy means in practice?
1) Non refundable by default
If you cancel mid cycle, you keep access until the end, but you do not get money back.
2) Add ons and plan changes
Moving up or down a plan does not trigger refunds or credits for the leftover period.
3) Auto charge is pre approved
During checkout you confirm that Wati can store your payment method and charge it for any linked subscription. If you forget to cancel before renewal, the charge goes through.
4) Two consent checks
You must tick the boxes agreeing to the Terms and Conditions and the Privacy Policy before payment. Without this, payment does not complete.
How to verify charges and request a review?
Open the Billing Portal in your Wati account.
Download recent invoices and note dates, items, and amounts.
Confirm renewal timing and any add ons that renewed.
If you still think a refund applies, contact Wati support with:
Registered email
Wati Client ID
Invoice ID and charge date
Wati says reviews and any approved refunds take about 5 to 10 business days.
Common reasons people feel overcharged
Forgot to cancel before renewal and auto charge ran
Kept a recurring add on active after a test month
Changed plans mid cycle and expected a credit
Assumed unused time would be refunded after downgrade or cancellation
Why this setup often hurts teams on Wati?
Non refundable by default means any delay or failed rollout still costs you
Auto charge plus add ons makes it easy to pay for tools you are not using
Mid cycle changes create expectations of credits that do not arrive
Why Choose Heltar Over Wati?
Unless you want your marketing budget to get over before you acquire any customers, Heltar's the way to go. Here's why!
Metric | Wati | Heltar |
Base Subscription Fee | Expensive - Starts ₹2,499/month | Lower, budget-friendly - Starts ₹999/month |
Pricing Structure | Tiered, complex | Simplified, transparent |
Markup on Conversations | Up to 100% over Meta Charges | Flat 5% across all conversation types |
Extra User Fees | Upto ₹3,999/Month/User | No additional charges |
API Integrations | Charged separately (e.g., $4.99/month for Shopify) | No extra charges |
Customer Support | Limited (No setup support in Growth and Pro plan) | Full support for all customers |
User Interface | Complex & Difficult to navigate | Intuitive & user-friendly |
Lower Platform Fees and Markups
Wati: Wati’s pricing plans start from ₹2,499 per month, scaling up to ₹16,999 per month for the business plan. The multiple packages and tiered features make it expensive, especially for small and medium-sized businesses. The incremental costs for unlocking advanced features force businesses to either commit to higher-tier plans or compromise on functionality.
Heltar: In contrast, Heltar offers lower subscription fees with a base plan starting at a more affordable monthly rate. It is designed to be budget-friendly for businesses of all sizes, particularly small and medium enterprises (SMEs) looking to minimize upfront costs, along with a simplified and transparent conversation pricing model, charging a flat 5% markup across all conversation types.
No Extra/Hidden Charges for Integrations
Wati: While Wati provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, Wati charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration, and additional charges for extra users.
Heltar: Heltar includes advanced features—automation, analytics, customer segmentation. Businesses benefit from unrestricted access to essential tools allowing them to leverage full functionality of the platform.
Intuitive and User-Friendly Interface
Wati: Wati offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems.
Heltar: Heltar’s platform is designed with ease of use in mind. It features an intuitive interface, making it simple to navigate, even for those new to such systems. The user-friendly dashboard provides easy access to key tools, reducing the learning curve and allowing businesses to get up and running quickly without sacrificing functionality or efficiency.
Well Rounded Customer Support: While Wati does not provide even setup support in the growth plan, in Heltar, End-to-End Customer Support is made available to all customers, irrespective of their subscription plans. For us, at Heltar, Our Customers are our biggest priority, and we ensure they are well served through a comprehensive knowledge transfer of our platform and continued assistance.
