Every time Wati’s chatbot gets triggered, it uses up one Monthly Chatbot Session. Each plan has a fixed monthly pool. Hit the cap, and your bot stops until you upgrade, and you buy more sessions. If you run live campaigns or support flows, this can stall conversations at the worst time. To buy as less as 1000 additional sessions, businesses have to pay additional $30! Businesses that ignore this later regret when the real costs stack up.
What a Monthly Chatbot Session means?
A session is counted each time your chatbot is triggered.
The reset follows your billing start date, not the calendar month.
Example, plan starts on the 18th, your counter resets on the 18th.
Session Limits by Wati plan
| Plan | Monthly chatbot sessions |
|---|---|
| Growth | 1,000 |
| Pro | 2,000 |
| Business | 5,000 |
What happens at the cap?
The chatbot stops triggering.
Your choices, upgrade, buy add-on sessions, or wait for the next billing reset.
Email alerts arrive at 80%, 90%, and 100% so you can act in time.
Add-on Monthly Chatbot Sessions
If you need more, Wati sells extra sessions as a subscription that follows your base billing cycle. Many businesses ignore this but this can shoot up your WhatsApp marketing costs multi-fold.
| Extra sessions per month | Monthly fee (USD) |
|---|---|
| 1,000 | $30 |
| 2,000 | $60 |
| 3,000 | $90 |
| 4,000 | $120 |
| 6,000 | $170 |
| 8,000 | $220 |
| 10,000 | $270 |
| 15,000 | $370 |
| 20,000 | $470 |
| 30,000 | $630 |
| 40,000 | $790 |
| 50,000 | $950 |
| 75,000 | $1,270 |
| 100,000 | $1,590 |
| 150,000 | $2,110 |
| 200,000 | $2,630 |
How to check or buy more sessions in Wati?
Go to More, Account Details, Your Plan.
See Monthly Chatbot Sessions for limit and usage.
Click Buy Bot Sessions to add more, move the slider, then Subscribe Now.
Quick answers
Does a session count if the user never replies? Yes, the moment the bot triggers.
Can you upgrade mid-cycle? Yes, it raises your limit, but it does not reset the counter.
Can you download a usage report, live tracking is available, but no download option.
When does the counter reset? On your plan start date each month.
Wati’s Model v/s Heltar
| Need | Wati | Heltar |
|---|---|---|
| Counting | Fixed monthly session cap | Plans adapted to your personalised message flow, no limits |
| When usage spikes | Bot stops at the cap until you act | No Mid-Campaign stoppage |
| Add-ons | Priced blocks, follow base billing | Flexible options to match ramp-up, no guesswork on core flows |
| Support | Plan-based help | Real human support, fast help during peaks |
If you run support, high-intent campaigns, or seasonal promos, a hard cap can cost you missed chats and lost revenue. Heltar helps you plan capacity, tracks what matters, and keeps your automation running when traffic surges. Wati’s Monthly Chatbot Sessions are easy to grasp, but the cap can pause your bot right when demand rises. If you want simple planning, steady automation, and quick human help when it matters, move to Heltar.
