How to manage notifications and sounds on Wati?

Your inbox is quiet, then it explodes. New chats, system pings, browser popups, everyone gets everything. Response time slips, focus goes out the window, and costs creep up as agents miss real leads in the noise. Let’s fix that. Here is the quick way to control Wati notifications and sounds, the hidden downsides to watch, and how Heltar keeps things organised and noise low.

Quick answer

• You can tweak Wati alerts from your profile, then fine tune which events trigger notifications.

• Browser settings can still block alerts, so you must allow notifications in Chrome.

• If you do not tame alerts, teams mute everything, miss chats, and your spend rises with nothing to show.

Change notifications inside Wati

1. ​Click your avatar in the top right

   

   
   

2. Click Manage Notifications

3. ​Toggle on only what you need, message alerts, system updates, activity pings

   

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4. Changes apply right away

Tip, start with message alerts only, then add others if a clear owner needs them.

Make sure Chrome allows Wati notifications

1. Open Chrome Settings

2. Go to Privacy and Security, then Site Settings

3. Click Notifications

4. ​Find your Wati site and set to Allow

   

   
   

5. If it is missing, click Add, paste your Wati URL, choose Allow

6. Refresh your Wati tab

The real risks if you leave alerts on everything

• Alert fatigue - People mute the app, first response time goes up, leads go cold.

• Double work - Shared pings hit everyone, two agents reply, then both back off, time wasted.

• Hidden spend - Slow triage and missed chats trigger extra follow ups and more sends, your wallet drains and CAC climbs.

• Browser blocks - Teams think alerts are broken, but Chrome is blocking them. Hours lost before anyone checks settings.

Why Choose Heltar Over Wati?

Unless you want your marketing budget to get over before you acquire any customers, Heltar's the way to go. Here's why!

Lower Platform F​ees and Markups

• Wati: Wati’s pricing plans start from ₹2,499 per month, scaling up to  ₹16,999 per month for the business plan. The multiple packages and tiered features make it expensive, especially for small and medium-sized businesses. The incremental costs for unlocking advanced features force businesses to either commit to higher-tier plans or compromise on functionality.

• Heltar: In contrast, Heltar offers lower subscription fees with a base plan starting at a more affordable monthly rate. It is designed to be budget-friendly for businesses of all sizes, particularly small and medium enterprises (SMEs) looking to minimize upfront costs, along with a simplified and transparent conversation pricing model, charging a flat 5% markup across all conversation types. 

No Extra/Hidden Charges for Integrations

• Wati: While Wati provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, Wati charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration, and additional charges for extra users.

• Heltar: Heltar includes advanced features—automation, analytics, customer segmentation. Businesses benefit from unrestricted access to essential tools allowing them to leverage full functionality of the platform.

Intuitive and User-Friendly Interface

• Wati: Wati offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems. 

• Heltar: Heltar’s platform is designed with ease of use in mind. It features an intuitive interface, making it simple to navigate, even for those new to such systems. The user-friendly dashboard provides easy access to key tools, reducing the learning curve and allowing businesses to get up and running quickly without sacrificing functionality or efficiency.

Well Rounded Customer Support: While Wati does not provide even setup support in the growth plan, in Heltar, End-to-End Customer Support is made available to all customers, irrespective of their subscription plans. For us, at Heltar, Our Customers are our biggest priority, and we ensure they are well served through a comprehensive knowledge transfer of our platform and continued assistance.