If WhatsApp voice is your hotline to customers, your phone numbers are the storefront sign. Get them right, people pick up. Get them wrong, answer rates slide and campaigns stall. The Phone Numbers page in Heltar is the place where you keep those signs clean, consistent, and ready for scale. Here is a clear walk through that reads like the way teams actually work.
What this page does for you?
The page gives you one table with everything that matters: the Phone Number, Purchased On, Next Billing Date, Spam Status with a Mark Spam button, all Outbound Agents tied to that number, the single Inbound Agent, and an Unrent action. That is it. No fluff. You see the state of each number, who is allowed to use it, who answers callbacks, and whether the line is healthy.
Heltar keeps the mapping simple. A number can power many outbound agents, so you can run multiple agents from the same line if you want. Inbound is one to one, so callbacks land on a single agent that you pick. This avoids messy handoffs and keeps your scripts consistent.
Set it up once, avoid routing headaches later
Start by naming the role of each number in your ops notes, then mirror that role on this page.
- One number for Sales North in Hindi, map your Hindi agents under Outbound Agents and pick the inbound agent that greets callers in Hindi.
- One number for Support, map your support agents for outbound follow ups, set the inbound agent that can pull order status.
- One number for HR or hiring, keep it clean from sales traffic.
- When you open the page, you should be able to say, in one line, who uses each number and why. The blue agent tags under Outbound Agents make that visual. The single tag under Inbound Agent tells you who is on pick up duty.
Keep number health high
The yellow Mark Spam button is your quick signal for reputation. Use it the moment you see warning signs: a sudden drop in connected calls, a spike in User Rejected or User Unavailable in Call History, or a partner saying the line shows as spam.
Once you flag it, do three things right away:
- Move the next batch to another clean number, Heltar lets you share outbound agents across numbers, so this takes seconds.
- Tighten your intro line, slow the voice slightly, and call in better time windows.
- Clean your list, remove non consenting contacts and invalid numbers.
This little habit protects answer rates and keeps your team aligned on what to try next.
Plan costs and capacity with dates that are hard to miss
Two columns do more than most billing pages: Purchased On and Next Billing Date. You see when a number will renew and can plan around it. If a campaign ends and you will not reuse the line soon, click Unrent before the renewal. If you expect a spike next month, keep the line and add one spare number for overflow. Simple moves, real savings.
Patterns that work in the real world
- By function: Sales, Support, Collections, HR. Clear ownership, cleaner reporting.
- By language: Hindi and English on separate numbers, so callers hear the right voice first.
- By client or brand line: a dedicated number for a large account or for a franchise region.
- By campaign: use a temp number for a short seasonal drive, then release it.
Heltar makes these patterns easy because you can map many outbound agents to one number and switch the inbound agent in a click.
A day in the life with this page
Before a launch
- Check the number you plan to use, confirm all the right agents sit under Outbound Agents.
- Confirm the Inbound Agent if you expect callbacks.
- Look at Next Billing Date so the line does not expire mid campaign.
During a launch
- If answer rates dip, open Call History filtered by this number and scan disconnect reasons.
- If needed, spread calls across a second number, the Phone Numbers page tells you which one is clean.
After a launch
- Keep numbers you will use again in the next 30 to 60 days.
- Unrent the rest.
Small tips that punch above their weight
- Match the number to the voice your agent uses. A Hindi greeting from a line people know for English support confuses callers.
- Rotate heavy batches across two numbers to protect reputation.
- Respect consent and DND. Use your webhook to catch opt outs, then remove them from future lists.
- For callbacks, you can set a single triage agent as the Inbound Agent and hand off inside your workflow, this keeps training simple.
Why this page tells the best story for ops?
It brings the four facts of calling into one view: identity, routing, health, and cost. No hunting across settings. Numbers, agents, spam health, and renewals are side by side, so decisions are fast. Pair this page with Batch Call for scale, Call History for evidence, and Webhooks for CRM updates, and you have a clean loop from plan to results.
Quick checklist
- Outbound agents mapped, inbound agent set
- Spam status checked, backup line ready if needed
- Billing date safe for the campaign window
- Short internal note on the purpose of each number
Treat the Phone Numbers page like a dashboard you open every morning. Keep it tidy, and WhatsApp voice stays simple, predictable, and ready for your next push.
