Did you just get double charged on Wati? Here's how to Avoid!

You checked your statement and saw two Wati charges. Now finance wants answers. Here is the fast way to figure out what happened, fix it, and stop it from happening again. We also show how Heltar avoids these headaches.

The short answer

Double charges with Wati usually come from one of three places:

• You have more than one Wati account getting billed

• A past failed payment went through on retry near your next renewal

• Someone used your card without permission

Step by step: confirm what happened

1. List every email you used with Wati
   Write them down. Include work, personal, and any aliases.

2. Open the Billing Portal for each login
   Check Invoices and Payment History. Look for the same period billed under different accounts.

3. Match amounts and dates

   • If one charge lines up with a past failed invoice and the other is your current renewal, this was a retry plus renewal

   • If both are active subscriptions on different accounts, you are paying twice

   • If the charge does not match any account, treat it as possible unauthorized use

4. Collect proof
   Save invoice PDFs, charge timestamps, and the last 4 digits of the card. You will need these to resolve it.

How to fix each case?

Case A -  Multiple Wati accounts

• Pick the one account you will keep

• Cancel the extra subscription before the next cycle

• Ask Wati support about a refund on the overlap. Provide both invoice numbers

Case B - Retry plus renewal on the same account

• Confirm the older invoice shows a previous failure and a later paid status

• Note the current renewal invoice number

• Ask Wati support to clarify timelines and any fee reversals if their retries stacked up with renewal

Case C - unauthorized charge

• Contact your bank or card provider now to flag the charge

• Send Wati support the last 4 digits of the card, charge amount, date, and any receipt

• Replace the card on file so it cannot be used again

Why this keeps costing teams on Wati?

• People sign up with different emails during trials, then both renew

• Failed payments retry in the background and collide with the next cycle

• Support loops take time while cash is already out the door

Why Choose Heltar Over Wati?

Unless you want your marketing budget to get over before you acquire any customers, Heltar's the way to go. Here's why!

Lower Platform F​ees and Markups

• Wati: Wati’s pricing plans start from ₹2,499 per month, scaling up to  ₹16,999 per month for the business plan. The multiple packages and tiered features make it expensive, especially for small and medium-sized businesses. The incremental costs for unlocking advanced features force businesses to either commit to higher-tier plans or compromise on functionality.

• Heltar: In contrast, Heltar offers lower subscription fees with a base plan starting at a more affordable monthly rate. It is designed to be budget-friendly for businesses of all sizes, particularly small and medium enterprises (SMEs) looking to minimize upfront costs, along with a simplified and transparent conversation pricing model, charging a flat 5% markup across all conversation types. 

No Extra/Hidden Charges for Integrations

• Wati: While Wati provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, Wati charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration, and additional charges for extra users.

• Heltar: Heltar includes advanced features—automation, analytics, customer segmentation. Businesses benefit from unrestricted access to essential tools allowing them to leverage full functionality of the platform.

Intuitive and User-Friendly Interface

• Wati: Wati offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems. 

• Heltar: Heltar’s platform is designed with ease of use in mind. It features an intuitive interface, making it simple to navigate, even for those new to such systems. The user-friendly dashboard provides easy access to key tools, reducing the learning curve and allowing businesses to get up and running quickly without sacrificing functionality or efficiency.

Well Rounded Customer Support: While Wati does not provide even setup support in the growth plan, in Heltar, End-to-End Customer Support is made available to all customers, irrespective of their subscription plans. For us, at Heltar, Our Customers are our biggest priority, and we ensure they are well served through a comprehensive knowledge transfer of our platform and continued assistance.