# Wati vs Interakt - Objective Comparison in 2025 Author: Manav Mahajan Author URL: https://www.heltar.com/blogs/author/manav-mahajan Published: 2024-12-09 Tags: Interakt Pricing, Wati Pricing, Interakt User Reviews, WhatsApp API Comparison, Wati User Reviews Tag URLs: Interakt Pricing (https://www.heltar.com/blogs/tag/interakt-pricing), Wati Pricing (https://www.heltar.com/blogs/tag/wati-pricing), Interakt User Reviews (https://www.heltar.com/blogs/tag/interakt-user-reviews), WhatsApp API Comparison (https://www.heltar.com/blogs/tag/whatsapp-api-comparison), Wati User Reviews (https://www.heltar.com/blogs/tag/wati-user-reviews) URL: https://www.heltar.com/blogs/wati-vs-interakt-objective-comparison-in-2024-cm4gxpe7h003iksvy3gtxelxv Looking for a **WhatsApp Business API** alternative for your business? In this article, we’ll be comparing **Wati** and **Interakt’s** Whatsapp API Offerings. Our methodology is straightforward: We'll analyze the most accessible plans that represent typical business needs, excluding complex enterprise offerings that can vary significantly based on individual organizational requirements. By the end of this analysis, you'll have a clear, actionable understanding of how Wati and Interakt stack up, enabling you to make an informed decision that aligns with your business communication strategy. ![](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/wati-v-interakt-1735301884596-compressed.jpg) Feature Interakt Wati Winner **Starter Pack Pricing** ₹9,588/annum ₹29,988/annum Interakt **Advanced Pack Pricing** ₹33,588/annum ₹2,03,988/annum Interakt **Pricing per Conversation - Marketing** ₹0.882 ₹0.94152 Interakt **Pricing per Conversation - Utility** ₹0.160 ₹0.138 Wati **Free Chatbot Sessions** Not specified 5,000/month Interakt **Automation** Basic automation with limited analytics Extensive automation features with chatbot support Wati **Analytics** Basic analytics for automations Advanced analytics for campaigns, automations, and message performance Wati **Team Collaboration Features** Shared Team Inbox for seamless collaboration No direct shared inbox; Focus on individual user interfaces Interakt **API Integrations** Yes, supports advanced API integrations Yes, supports custom integrations via APIs Tie **Instagram DM Integration** Yes Yes Tie **Order-Related Webhooks** Yes Yes Tie **Click-to-WhatsApp Ads Analytics** Yes Yes Tie **Shopify Integration** Yes Yes Tie **Phone Number Masking** No Yes Wati **Personal End-to-End Customer Support** No No Tie **Support for Third-Party Checkout** No Yes Wati **Target Audience** Small to medium businesses with essential needs Medium to large businesses needing advanced tools Different Target Audiences > You can discover in-depth breakdown of pricing and plans of [Wati](https://www.heltar.com/blogs/wati-pricing-explained-2024-a-comprehensive-breakdown-updated-cm2caa19d0000m1jll93j556z) and [Interakt](https://www.heltar.com/blogs/interakt-pricing-explained-2024-a-comprehensive-breakdown-updated-cm1agqx7u00azb98sy3qu2ttt) here. ## Cons of Wati ![Wati | Business Messaging Made Simple on Your Favourite App!](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1734557045272-compressed.png) 1. Wati's starter pack is priced at ₹29,988/annum and the advanced pack is **₹2,03,988/annum**. These prices may be higher than what many businesses, especially smaller ones or those with tighter budgets, are willing to pay. 2. Wati charges ₹0.941 per conversation - marketing, which could make their platform **less cost-effective** for businesses with high conversation volumes. 3. Wati only provides 5,000 free **Chatbot** Sessions per month, that too with the most expensive plan, which **may not be sufficient** for businesses with high customer engagement or extensive chatbot usage. This could force users to upgrade to paid plans sooner than expected. **​Cons of Interakt** ![Glood AI - Personalization Platform for Shopify Plus](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1734557072060-compressed.png) **​** 1. Interakt charges ₹0.882 per conversation - marketing, and ₹0.138 per conversation - utility, which could be a **significant expense** for businesses that rely heavily on marketing and utility focused conversations. 2. Interakt does not offer a personal end-to-end **customer support** service, which could be a drawback for businesses that value comprehensive and personalized customer support. 3. Interakt **does not support** third-party checkout integrations, which could be a limitation for businesses that require seamless payment processing and integration with their existing e-commerce platforms. 4. Interakt only provides " **Basic analytics** for automations," while the details of their advanced analytics capabilities are unclear, making it difficult to assess how it compares to the market. ## **What their users have to say?** > ​“User friendly interface that make anyone can easily operate. As I set up for my clients and training them how to use. But Support has gone towards WORSE in the last 2 years since we're using it.” ~ **Wati User** > ​“Interakt is very innovative and helpful for small businesses to automate their whatsapp chat and improve their interaction with new and old customers. But you need to be technosavvy to handle basic development or another option is to get a 1 year subscription for 100% help.” ~ **Interakt User** > ​“The best feature about Interakt is the ease of using and creating the team inbox where you can assign clients to different sales/customer service agents, the UI is also pretty neat and helps people from nontechnical backgrounds as well to understand easily. Another advantage is the deployment of chat bot which helps in better lead conversion and engagement. The implementation and integration are a bit tedious. A lot of effort and time is required to create chatbot responses and finally making it live.” ~ **Interakt User** ### ​ **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1733743316182-compressed.png)** ## How does Heltar stack up against the cons of Wati and Interakt? 1. **More Affordable Pricing Structure:** Compared to Interakt and Wati, Heltar offers a more budget-friendly pricing model. Wati's plans start at ₹29,988/year and go up to ₹2,03,988/year, which can be cost-prohibitive for many small and medium-sized businesses. Interakt's pricing is also on the higher end. In contrast, Heltar's base plan starts at a more affordable monthly rate, starting as low as INR 999/month, making it accessible to a wider range of businesses. Additionally, Heltar has a simplified and transparent 5% markup across all conversation types, rather than varying per-conversation fees like Interakt and Wati, with markups going as high as 45%. 2. **Intuitive and User-Friendly Platform:** While Interakt and Wati offer extensive features, their interfaces can be complex and difficult to navigate, especially for users new to these types of platforms. Heltar, on the other hand, is designed with a focus on ease of use. It features an intuitive dashboard and a no code drag and drop chatbot builder, that provides easy access to key tools and functionality, reducing the learning curve. This makes it easier for businesses to get up and running quickly without sacrificing functionality or efficiency. 3. **End-to-End Personalised Customer Support:** Interakt and Wati's customer support offerings are limited, with Wati not even providing setup support in their growth plan. In contrast, Heltar prioritizes customer satisfaction and ensures that all customers, regardless of their subscription plan, receive end-to-end customer support. This includes thorough knowledge transfer of the platform and continued assistance, ensuring that businesses can make the most out of Heltar's features and get the support they need to succeed. ## Try Heltar Today > Start with our free trial and experience the difference in service and support. Choose [Heltar](https://write.superblog.ai/sites/supername/heltar/posts/cm4gxpe7h003iksvy3gtxelxv/heltar.com) for a straightforward, feature-rich approach to WhatsApp Business communications that won't strain your budget --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---