Twilio WhatsApp Pricing 2025: $0.005 Per Message — Are You Bleeding Cash?

One chat, 20 messages = ₹9.45 straight to Twilio. Do that 100,000 times this month and you hand them  ₹9,45,599. This cost could only be around ₹91,000 with Heltar -  That's almost 10x Lesser!

Twilio offers a pay-as-you-go plan for their WhatsApp API Chatbot Facility, charging high markups for conversations & messages. 

Twilio also charges $0.005/Message additionally, for every message sent by the business to the customer. This pricing structure can become costly and complex, particularly for small to medium-sized businesses looking to scale their WhatsApp operations. 

On the contrary, Heltar-Best WhatsApp Business API comes as a savior by providing low cost plans catered to SMBs (Small and Medium sized Businesses), and different plans suited to the needs of larger enterprises. In addition, Heltar’s flat 5% markup policy makes sure that the API becomes an asset for your marketing team rather than a financial burden. Read the blog to discover how exactly.

​Conversation Based Pricing - Twilio

Twilio charges per conversation, with rates varying based on the interaction type.

• User-Initiated Conversations: These are activated when a customer contacts the business, normally triggering a 24-hour window of unlimited messaging. 

• Business-Initiated Conversations: Charges apply when the business starts the conversation, with the same 24-hour unlimited messaging rule.

These costs can add up, especially for businesses with high customer engagement rates. Depending upon the category of the conversation & message, following are the charges with Twilio.

1. Utility Conversation - $0.0014/Conversation, $0.005/Message
2. Service Conversation - $0.00/Conversation, $0.005/Message
3. Marketing Conversation - $0.0107/Conversation, $0.005/Message
4. Authentication Conversation - $0.0014/Conversation, $0.005/Message

It is important to understand that while Meta (& Heltar) only charge you per conversation, Twilio also charges $0.005/Message additionally, for every message sent by the business to the customer, which can quickly add up as the business communication scales with time.

Conversation Based Pricing - Twilio vs Heltar

For the purpose of the calculations given below, we are considering the cost per conversation, and cost of first message in conversation included.

Extremely High Conversational Markups

Upon deeper analysis, we observe that Twilio not only charges high markups, but also charges extra charges per message. These charges can end up being a big financial burden, eating into your business’ marketing budget and decreasing the ROI as you scale up.

Why Twilio Hurts at Scale

1. Flat $0.005 per message, globally. Volume rewards Twilio, not you.

2. Charges during Meta’s “free” windows. Service conversations cost zero with Meta, but not with Twilio.

3. Cost grows linearly with every reply. The longer the chat, the worse it gets.

In contrast, Heltar-Best WhatsApp API offers a straightforward and transparent pricing model with no message based pricing & a blanket 5% markup across all conversation types. This consistency provides businesses with predictable costs that helps them in scaling their business with no excessive markups.

Heltar: Pay Once, Talk All You Want

• No per‑message toll. Unlimited messages inside each 24‑hour window.

• Meta fee pass‑through. What Meta charges, you pay only a 5% markup on that to us - nothing more.

• Drag‑and‑drop bots & team inbox included. Our Platforms provides you i=with way more features than Twilio does.

Bottom Line

If WhatsApp is your core channel, Twilio’s $0.005 per‑message surcharge is a cash leak. Switch to Heltar, kill the message tax, and keep nearly 90 % of that budget for growth instead of fees.

Stop paying by the message. Pay once, chat freely — choose Heltar.