# Troubleshooting WhatsApp API Error 131005: Access Denied
Author: Prashant Jangid
Author URL: https://www.heltar.com/blogs/author/prashant-jangid
Published: 2025-01-02
Category: Troubleshoot
Category URL: https://www.heltar.com/blogs/category/troubleshoot
Tags: Whatsapp Business API
Tag URLs: Whatsapp Business API (https://www.heltar.com/blogs/tag/whatsapp-business-api)
URL: https://www.heltar.com/blogs/troubleshooting-whatsapp-api-error-131005-access-denied-cm5fbrxvh000akg77bqg73iva

​When using the WhatsApp Business API, error code **131005** with the message **"Access Denied"** means your app does not have the necessary permissions to perform the requested action. This guide explains what causes the error and how to fix it.

## When Does Error 131005 Occur?

This error occurs when:

1. **Permissions Are Missing:** Your access token doesn’t include the required permissions (whatsapp\_business\_management and whatsapp\_business\_messaging).

2. **Permissions Were Revoked:** Permissions previously granted to your app have been removed.


## **How to Fix Error 131005**

### **1\.** Debug Your Access Token

- Visit the **Access Token Debugger** tool:

  [https://developers.facebook.com/tools/debug/accesstoken/](https://developers.facebook.com/tools/debug/accesstoken/)

- Paste your current access token into the debugger.

- Check if your token includes the following permissions:


  - whatsapp\_business\_management

  - whatsapp\_business\_messaging

If these permissions are missing, proceed to generate a new access token.

### 2\. Generate a New Access Token

- Log in to the **Meta App Dashboard** connected to your WhatsApp Business API account.

- Select the app you are using for API calls.

- Generate a new token and ensure you select:


  - whatsapp\_business\_management

  - whatsapp\_business\_messaging

By following these steps, you can quickly resolve this error and continue using the WhatsApp Business API without interruptions. For more troubleshooting tips check out [heltar.com/blogs](https://heltar.com/blogs).


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