# Troubleshooting WhatsApp API Error 131000: Something Went Wrong [Working Fix 2025]
Author: Prashant Jangid
Author URL: https://www.heltar.com/blogs/author/prashant-jangid
Published: 2024-12-15
Category: Troubleshoot
Category URL: https://www.heltar.com/blogs/category/troubleshoot
Tags: WhatsApp API Error
Tag URLs: WhatsApp API Error (https://www.heltar.com/blogs/tag/whatsapp-api-error)
URL: https://www.heltar.com/blogs/troubleshooting-whatsapp-api-error-131000-something-went-wrong-working-fix-2025-cm4pl581g00g710m878qexdvg

When using the WhatsApp Business API, encountering error code #131000 with the message **"Something went wrong"** can be extremely frustrating because the error message here does not clearly indicate what issue that prevented your message from being sent. Here's a breakdown of what this error means along with a workaround that has helped multiple users resolve this error.

## What Does Error \#131000 Mean?

Error #131000 generally occurs when:

1. The API was unable to process the signature when setting a business public key.

2. The request to the GraphQL endpoint failed.

3. The GraphQL endpoint responded with an error.


This error results in a failure to send the message, categorized as a 500 Internal Server Error.

## How to Resolve Error \#131000?

### 1\. Retry Sending Message.

Wait for a few moments and try sending the message again. This error can sometimes occur due to temporary server issues.

**2\. Effective Workaround - New App in Developer’s Console**

While there is no exact solution prescribed by Meta there is a workaround that has been working for a few clients. Ask your Business Service Provider to **create a new app in the developer console**, where you'll input your phone numbers and templates. After that, simply **reconfigure your permanent token and webhook**. This has resolved the issue for a lot of people. You can read more about it in this [Meta Discussion Forum](https://developers.facebook.com/community/threads/870496574707908/).

### 3\. Open a Direct Support Ticket

- If the error persists, contact WhatsApp Business API support by opening a [Direct Support ticket](https://business.facebook.com/business/loginpage/?next=https%3A%2F%2Fbusiness.facebook.com%2Fdirect-support#).

- Include:


  - The exact API request and response.

  - Timestamp of the error.

  - Any relevant logs.

For more insights related to WhatsApp Business API, check out our other blogs at [heltar.com/blogs](https://heltar.com/blogs).


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