# Resolving WhatsApp API Error 132069: Flow is Throttled
Author: Prashant Jangid
Author URL: https://www.heltar.com/blogs/author/prashant-jangid
Published: 2025-01-13
Category: Troubleshoot
Category URL: https://www.heltar.com/blogs/category/troubleshoot
Tags: WhatsApp API Error
Tag URLs: WhatsApp API Error (https://www.heltar.com/blogs/tag/whatsapp-api-error)
URL: https://www.heltar.com/blogs/resolving-whatsapp-api-error-132069-flow-is-throttled-cm5vhly3800126bcy3qck00ak

**Error 132069** error occurs when WhatsApp detects issues with a Flow’s performance or endpoint health and you get the error message, “Flow is in a throttled state, and 10 messages using this flow were already sent in the last hour.”

## What Does This Error Mean?

The Flow has been flagged as unhealthy due to endpoint issues or screen navigation metrics deteriorating. When a Flow is throttled:

- It can still be opened and used to send messages, but the limit is capped at 10 messages per hour.

- If the metrics do not improve, the Flow may eventually be blocked.


## Causes of a Throttled Flow

### 1\. Unhealthy Endpoint or Screen Navigation:

- The Flow’s endpoints fail to perform efficiently or return expected results.

- Navigations between screens in the Flow experience significant delays or errors.

### 2\. Deteriorating Endpoint Metrics:

- Metrics such as response time or success rate drop below acceptable thresholds.

- High traffic or poorly optimized API calls can lead to degraded performance.

## How to Fix a Throttled Flow?

### 1\. Review the Flow Configuration

- Check the flow in WhatsApp Manager or the tool you are using to create flows.

- Ensure all required inputs and parameters are correctly configured.

- Fix any logical errors or missing steps.


### 2\. Resolve Any Blockages

- If the flow is dependent on other actions or triggers, ensure they are completed successfully.

- Modify or update the flow as necessary to resolve the blockage.


### 3\. Review Request

- Review the number of requests being sent to the Flow’s endpoints. Optimize API calls to reduce unnecessary traffic.

- Test the Flow’s endpoints to ensure they respond efficiently. Address performance issues, such as long response times or error rates.


### 4\. Contact Support

- If issues persist, contact WhatsApp Business Platform support through the Support Portal.


For more troubleshooting tips or insights related to WhatsApp Business API check out [heltar.com/blogs](https://heltar.com/blogs).


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