# How to make your own chatbot in Tidio from scratch
Author: Prashant Jangid
Author URL: https://www.heltar.com/blogs/author/prashant-jangid
Published: 2025-05-01
Category: WhatsApp Chatbot
Category URL: https://www.heltar.com/blogs/category/whatsapp-chatbot
Tags: WhatsApp Chatbot, Tidio
Tag URLs: WhatsApp Chatbot (https://www.heltar.com/blogs/tag/whatsapp-chatbot), Tidio (https://www.heltar.com/blogs/tag/tidio)
URL: https://www.heltar.com/blogs/how-to-make-your-own-chatbot-in-tidio-from-scratch-cma50bffm000gg9xieb9leat7

Tidio’s chatbot feature offers an easy and efficient way to automate conversations on your website. With its intuitive drag-and-drop builder, AI Service and ready-made templates, creating a chatbot requires no coding knowledge—just a few simple steps to get started.

## Steps to Design your first Chatbot

### Step 1: Define Your Chatbot’s Purpose

Before creating your chatbot, decide:

- What problem will it solve?

- Who are your target users?

- Where do you want it to appear (website, social media, etc.)?


Having a clear purpose will make your chatbot more effective.

### Step 2: Start Building on the Tidio Dashboard

Open your Tidio Dashboard to choose to create a bot using a template or build from scratch. Click "Add from Scratch" to design a custom chatbot.

**![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1746082306494-compressed.png)**

In Tidio, chatbot flows are built using three types of nodes:

- **Triggers—** Define when the bot should start responding.

- **Actions—** Decide what the bot should do (send messages, ask questions, etc.).

- **Conditions—** Set rules to make interactions smarter and more personalized.


### **Step 3: Configure Your Chatbot’s Flow**

Select a **Trigger** to determine when the chatbot should activate.

**![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1746082310630-compressed.png)**

Customize the trigger to match user behavior and preferences.

**![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1746082312904-compressed.png)**

Pick **Actions**, such as sending messages, asking questions, or making decisions.

**![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1746082315592-compressed.png)**

Use **Conditions** to tailor responses based on user input.

**![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1746082317929-compressed.png)**

Connect all elements properly, ensuring logical transitions from one step to another.

### **Step 5: Test & Launch Your Chatbot**

Use the **Test** Option to experiment with the chatbot before deploying it. Try interacting with it to ensure a smooth user experience.

**![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1746082320525-compressed.png)**

Once satisfied, click **Save**—your chatbot is ready to assist users!

Make sure to disclose that your chatbot is AI-powered in your website’s privacy policy. This builds trust with users and keeps everything compliant.

## Tidio’s Limitations—and a Smarter Alternative

While building a chatbot on Tidio may seem straightforward, it’s important to be aware of some underlying limitations. Tidio, despite its intuitive interface, comes with certain drawbacks such as:

- **Limited Customization Options**

- **Basic Analytics and Reporting**

- **A Complex Interface for Advanced Features**

- **Incompatibility with Certain CRM and CMS Systems**

- **Higher Pricing Compared to Competitors**


If you're looking for a more scalable and cost-effective solution, **[Heltar](http://www.heltar.com)** is worth exploring. Tailored for small and medium enterprises (SMEs), Heltar delivers greater flexibility, advanced features, and top-tier support—without the premium price tag.

### Tidio vs Heltar: A Comparison

**Metric**

Tidio

**Heltar**

**Base Subscription Fee**

Expensive - Starts $24.17/month

Lower, budget-friendly - Starts $11.75/month

**Pricing Structure**

Tiered, complex

Simplified, transparent

**Base plan Conversations limit**

100/month

1000-5000/month

**Customer Support**

Limited (No setup support in Starter and Growth plan)

Full support for all customers

**User Interface**

Complex & Difficult to navigate

Intuitive & user-friendly

> Whether you’re starting fresh or planning to switch BSPs, Heltar offers a smooth transition process. You can start with a **[free trial](https://app.heltar.com/register)** or **[book a demo](https://heltar.com/demo.html)** to explore the platform firsthand.

Need help with the migration? Check out our guide: **[All You Need to Know About WhatsApp Business API BSP Migration](https://www.heltar.com/blogs/all-you-need-to-know-about-whatsapp-business-bsp-migration-cm43dovm20002pn0vlj30ssa9)**.

For more tips, insights, and success strategies, explore the [Heltar Blogs](https://heltar.com/blogs).

**​**


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