Tidio’s chatbot feature offers an easy and efficient way to automate conversations on your website. With its intuitive drag-and-drop builder, AI Service and ready-made templates, creating a chatbot requires no coding knowledge—just a few simple steps to get started. 

Steps to Design your first Chatbot

Step 1: Define Your Chatbot’s Purpose

Before creating your chatbot, decide:

  • What problem will it solve?

  • Who are your target users?

  • Where do you want it to appear (website, social media, etc.)?

Having a clear purpose will make your chatbot more effective.

Step 2: Start Building on the Tidio Dashboard

Open your Tidio Dashboard to choose to create a bot using a template or build from scratch. Click "Add from Scratch" to design a custom chatbot.

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In Tidio, chatbot flows are built using three types of nodes:

  • Triggers—Define when the bot should start responding.

  • Actions—Decide what the bot should do (send messages, ask questions, etc.).

  • Conditions—Set rules to make interactions smarter and more personalized.

Step 3: Configure Your Chatbot’s Flow

Select a Trigger to determine when the chatbot should activate.

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Customize the trigger to match user behavior and preferences.

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Pick Actions, such as sending messages, asking questions, or making decisions.

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Use Conditions to tailor responses based on user input.

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Connect all elements properly, ensuring logical transitions from one step to another.

Step 5: Test & Launch Your Chatbot

Use the Test Option to experiment with the chatbot before deploying it. Try interacting with it to ensure a smooth user experience.

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Once satisfied, click Save—your chatbot is ready to assist users!

Make sure to disclose that your chatbot is AI-powered in your website’s privacy policy. This builds trust with users and keeps everything compliant.

Tidio’s Limitations—and a Smarter Alternative

While building a chatbot on Tidio may seem straightforward, it’s important to be aware of some underlying limitations. Tidio, despite its intuitive interface, comes with certain drawbacks such as:

  • Limited Customization Options

  • Basic Analytics and Reporting

  • A Complex Interface for Advanced Features

  • Incompatibility with Certain CRM and CMS Systems

  • Higher Pricing Compared to Competitors

If you're looking for a more scalable and cost-effective solution, Heltar is worth exploring. Tailored for small and medium enterprises (SMEs), Heltar delivers greater flexibility, advanced features, and top-tier support—without the premium price tag.

Tidio vs Heltar: A Comparison

Metric

Tidio

Heltar

Base Subscription Fee

Expensive - Starts $24.17/month 

Lower, budget-friendly - Starts $11.75/month 

Pricing Structure

Tiered, complex

Simplified, transparent

Base plan Conversations limit

100/month

1000-5000/month

Customer Support

Limited (No setup support in Starter and Growth plan)

Full support for all customers

User Interface

Complex & Difficult to navigate

Intuitive & user-friendly

Whether you’re starting fresh or planning to switch BSPs, Heltar offers a smooth transition process. You can start with a free trial or book a demo to explore the platform firsthand.

Need help with the migration? Check out our guide:  All You Need to Know About WhatsApp Business API BSP Migration.

For more tips, insights, and success strategies, explore the Heltar Blogs.