# “Your WhatsApp Business Account has been Disabled” Error for Verified WhatsApp Business Account [Working Fix 2025]
Author: Prashant Jangid
Author URL: https://www.heltar.com/blogs/author/prashant-jangid
Published: 2024-09-18
Category: Troubleshoot
Category URL: https://www.heltar.com/blogs/category/troubleshoot
Tags: WhatsApp API Error
Tag URLs: WhatsApp API Error (https://www.heltar.com/blogs/tag/whatsapp-api-error)
URL: https://www.heltar.com/blogs/how-to-fix-your-whatsapp-business-account-has-been-disabled-for-verified-whatsapp-business-account-cm17ybj7q004db98smpdfz5el

A few WhatsApp Business Account users have encountered the dreaded error message: **“This account has been disabled because a review of your business found it doesn't meet WhatsApp's Business Policy.”**

This is happening even to users whose businesses are verified, who haven’t broken any policies, and where all conversations were initiated by users. _**While it is possibly a bug from Meta, how can you resolve it quickly?**_

There’s no guaranteed solution, however, we’ve found a few simple steps on a [Meta Forum](https://developers.facebook.com/community/threads/806211104245421/) that have helped resolve the issue for many affected businesses.

## Steps to Troubleshoot

### 1\. Check for a Possible Violation

- Log into [Meta Business Suite](https://business.facebook.com/business/loginpage/?next=https%3A%2F%2Fbusiness.facebook.com%2F%3Fnav_ref%3Dbiz_unified_f3_login_page_to_mbs&login_options%5B0%5D=FB&login_options%5B1%5D=IG&login_options%5B2%5D=SSO&config_ref=biz_login_tool_flavor_mbs) or [Business Manager](https://business.facebook.com/business/loginpage/?next=https%3A%2F%2Fbusiness.facebook.com%2F%3Fnav_ref%3Dbiz_unified_f3_login_page_to_mbs&login_options%5B0%5D=FB&login_options%5B1%5D=IG&login_options%5B2%5D=SSO&config_ref=biz_login_tool_flavor_mbs).

- Navigate to **All Tools > Business Support Home > Account Overview** (the speedometer icon) to view specific violations.


If you believe your account complies with WhatsApp policies, you can request a review:

- Go to [**Business Support Home**](https://www.facebook.com/accountquality) page.

- Select the violation and click **Request Review**.

- Provide supporting details in the dialog box and click **Submit**.


When a business submits an appeal for a violation, the WhatsApp team evaluates it against their policies to determine whether the violation should be reconsidered. This process may lead to the violation being overturned. The appeal process usually takes **24-48 hours**, and you'll receive the decision in your **Business Manager**. If the violation is not appealable, you'll need to wait for the restriction period to end before resuming messaging.

### 2\. Check for Incomplete Information/Missing Details

- Log in to your WhatsApp Business account and check your business details in the **Business Settings** section. If you see any incomplete information, submit the necessary documents for verification.
- Go to the **Payment Settings** section of your **WhatsApp Business Manager** and add/update your payment method if it is missing/has changed.

After completing the above steps, go back to the **Account Issues** section of your **WhatsApp Business Manager** and request a new review of your account.

### 3\. Incomplete Security Settings Setup

- Navigate to the security settings, and enable 2FA for the primary phone number associated with your account.
- Have all team members associated with your account enable 2FA on their individual accounts. This option is under the **Security** tab in WhatsApp settings.

After completing the above steps, go back to the **Account Issues** section of your **WhatsApp Business Manager** and request a new review of your account.

If you're still facing difficulties, you can turn to a Business Service Provider (BSP) affiliated with Meta, such as **[Heltar](https://www.heltar.com/)**, as BSPs are well-versed in setting up WhatsApp Business accounts and can ensure your account is properly configured and meets all necessary guidelines. Click here to [Book a Live Demo with Heltar](https://www.heltar.com/demo.html).

If you want to know more about quick fixes for WhatsApp Business API errors, check out our blog on [How to Fix the Generic User Error (135000) in WhatsApp Cloud API](https://www.heltar.com/blogs/how-to-fix-the-generic-user-error-135000-in-whatsapp-cloud-api-cm129zpoo0011yafzg16j5v1c).


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