# How to Build Your First Chatbot On WATI in 10 Minutes Author: Prashant Jangid Author URL: https://www.heltar.com/blogs/author/prashant-jangid Published: 2024-12-25 Category: WhatsApp Business API Category URL: https://www.heltar.com/blogs/category/whatsapp-business-api Tags: WhatsApp Chatbot Tag URLs: WhatsApp Chatbot (https://www.heltar.com/blogs/tag/whatsapp-chatbot) URL: https://www.heltar.com/blogs/how-to-build-your-first-chatbot-on-wati-in-10-minutes-cm53rmw1r000mrl59ipemx8vj If you want to automate your WhatsApp Business replies in WATI, here is a step step-by-step guide on making your first chatbot. Let’s get started! ## Step 1: **Navigate** to the Chatbot Builder: First, Log in to your WATI Dashboard and access the **Automation** section from the menu. From the options, choose **Chatbots**. ## Step 2: Create a New Chatbot Click the green **Create a new Chatbot** button. Then you'll be displayed with several templates that have already been designed. ​ **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1735123526053-compressed.png)** If your chatbot flow aligns with one of the templates, select it to save time. If you don’t like the existing chatbot templates, you can build your chatbot from scratch. Follow the below steps to build your own **Flow** for a template for the chatbot : ### 1: Access Automation and Flows First, click on **Automation** and then click on **Flows**. After that, click on **Add Flow**. You will see different industry Flow templates. Select one and click **Use this**. **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1735123610808-compressed.png)** ​ ### 2: Edit Flow Name and Content Edit the **name of the Flow** as needed. Then double-click the **message box** to edit the content. You can update the questions and options to match your needs. **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1735123664508-compressed.png)** ​3: Add Questions and Options Add more messages or questions if required. You can choose from three question formats: **Question (Text format), Buttons** and **List**. Put your question in the **Question box** and connect it to the correct options. **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/b64-1735123705626-compressed.png)** ### 4: Finalize and Save Flow Make sure all your questions and options are connected properly. Once you’re done, click on **Save Flow** to finish creating your chatbot. **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1735123825940-compressed.png)** ​Step 3: Turn Your Chatbot On Once you've built your chatbot, you can activate it by configuring: - Default Action: This is the fallback action that will be triggered if your chatbot does not recognise the question. - Keyword Action: Responses specific to certain keywords. ## But WATI has a lot of limitations: - WATI allows **only 5 users** per plan, which is difficult for larger teams. - Extra chatbot responses come with **additional charges**, increasing costs. - The plans are **expensive** and have high charges for messages. - WATI **lacks advanced features** like custom JavaScript workflows, unlike tools like **[Heltar](https://www.heltar.com/demo.html)**, making it less flexible. Choosing the right WhatsApp Business API provider is crucial for scaling your business. You can explore free trials of different BSPs to find what works best for you. To save some time and effort, here’s a comprehensive comparison of features, limitations, and pricing. ## **Feature Comparison: Wati vs. Heltar:** Feature Wati Heltar Broadcast Messaging Supports campaigns with restrictions. 1M+ messages in one click, risk-free. Chatbots No code with OpenAI, Claude, or Gemini. Drag-and-drop with OpenAI & Javascript. Shared Team Inbox Limited to 5 users per plan. Unlimited users, intuitive dashboard. Customer Support Basic, extra chatbot responses cost more. 24/7 support via call, WhatsApp, or email. Integrations Limited, no Javascript support. OpenAI & Javascript-ready integrations. Green Tick Badge Not included. Free with all plans. Pricing Transparency High 20% conversation markup. Transparent, competitive rates. ### **Pricing Comparison: Wati vs. Heltar:** Plan Wati (Monthly) Heltar (Monthly) Starter ₹2,499 ₹999 CRM + Chatbot ₹5,999 ₹1,999 Enterprise ₹16,999 Custom ### **Conversation Pricing: Wati vs. Heltar:** **Conversation Type** **Wati (Per 24 Hours)** **Heltar (Per 24 Hours)** **Marketing** **₹0.90** **₹0.76** **Utility** **₹0.34** **₹0.32** **Service** **₹0.34** **₹0.32** **[Heltar](https://www.heltar.com/demo.html)** stands out as a **cost-effective**, **feature-rich**, and **scalable** solution for small and medium enterprises (SMEs). It offers: - **Affordable Pricing:** Heltar’s plans are significantly cheaper than Wati’s, starting at just ₹999/month. - **Unlimited Scalability:** No cap on chatbot responses or users in any plan. - **Advanced Integrations:** OpenAI and Javascript compatibility for enhanced functionality. - **Customer-Centric Features:** 24/7 support and a free green tick badge for credibility. - **High Volume Messaging:** Send over 1,000,000 messages with just one click, ensuring efficiency without risks. You can [start a free trial](https://app.heltar.com/register) to explore the features by yourself or [book a free demo](https://heltar.com/demo.html)! If you have any questions about migrating from one BSP to another, read this blog on [All You Need to Know About WhatsApp Business API BSP Migration](https://www.heltar.com/blogs/all-you-need-to-know-about-whatsapp-business-bsp-migration-cm43dovm20002pn0vlj30ssa9). For more insights, tips, and strategies to make the most of your WhatsApp Business API, explore [Heltar Blogs](https://heltar.com/blogs).​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---