Looking to build and publish a chatbot on WhatsApp or Facebook Messenger using Gupshup—without coding? Follow these simple steps to create a bot effortlessly.

Step-by Step process to Build a Chatbot in Gupshup

Step 1: Create a New Bot

Log in to Gupshup and navigate to the My Bots section.  Click + to add a new bot and enter a bot name and a brief description to define its purpose.



Bot name and description


Step 2: Choose a Bot Builder

Select Flow Bot Builder to create your bot visually.

Types of method available to create a Bot

Step 3: Create Messages

Click on the + button in the message section to add a new message. Choose from multiple message types: 

  • Welcome - First message a user sees.
  • Text - A simple text message.
  • Poll - A text message with two options for users to choose from.
  • Survey - Similar to a poll, but with at most three options. You can also install URLs and phone numbers in the options.
  • Carousel - Display multiple items (title, image, body) in a scrollable format.
  • Quick Reply -Allows users to respond instantly with predefined choices.
  • Image, Audio, Document & Video—Enter the corresponding URL to be displayed to the user.

Each message has a label serving as an identifier. Use these labels to connect messages and create seamless interactions.

Step 5: Test and Publish

Test your bot via Gupshup Proxy Bot on Facebook Messenger. Type out ‘proxy <botName>’ to activate the bot you have just created. You can read more about the Gupshup Proxy Bot here.

Gupshup

Once you have finished designing your bot, hit the 'Save and Publish' button. Provide your authentication for your Facebook profile. Once finished, click the 'Publish' button.

Congratulations! Your bot is now live and ready to engage users.

However, Gupshup lacks certain essential features in its bots and restricts some messaging types. Additionally, its pricing structure is complex, often including hidden costs. Therefore, it's crucial to choose a business solution provider that offers comprehensive functionalities in the most cost-effective way.

Why choose Heltar over Gupshup?

Metric

Gupshup

Heltar

Bot features

Limited features

Advanced Features with OpenAI and other platform integrations

Pricing Structure

Tiered, complex

Simplified, transparent

Customer Support

Limited (No setup support in Starter and Growth plan)

Full support for all customers

User Interface

Complex & Difficult to navigate

Intuitive & user-friendly

Whether you’re starting fresh or planning to switch BSPs, Heltar offers a smooth transition process. You can start with a free trial or book a demo to explore the platform firsthand.

Need help with the migration? Check out our guide: All You Need to Know About WhatsApp Business API BSP Migration.

For more tips, insights, and success strategies, explore the Heltar Blogs.