# How to Build Your First Chatbot On Wati in 10 Minutes? Author: Manav Mahajan Author URL: https://www.heltar.com/blogs/author/manav-mahajan Published: 2025-10-09 Category: Wati Category URL: https://www.heltar.com/blogs/category/wati Tags: Wati, WhatsApp Chatbot, Automation Tag URLs: Wati (https://www.heltar.com/blogs/tag/wati), WhatsApp Chatbot (https://www.heltar.com/blogs/tag/whatsapp-chatbot), Automation (https://www.heltar.com/blogs/tag/automation) URL: https://www.heltar.com/blogs/how-to-build-a-chatbot-on-wati-in-10-minutes If you want to automate your WhatsApp Business replies in WATI, here is a step step-by-step guide on making your first chatbot. Let’s get started! ## Step 1: **Navigate** to the Chatbot Builder: First, Log in to your WATI Dashboard and access the **Automation** section from the menu. From the options, choose **Chatbots**. ## Step 2: Create a New Chatbot Click the green **Create a new Chatbot** button. Then you'll be displayed with several templates that have already been designed. ​ **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1735123526053-compressed.png)** If your chatbot flow aligns with one of the templates, select it to save time. If you don’t like the existing chatbot templates, you can build your chatbot from scratch. Follow the below steps to build your own **Flow** for a template for the chatbot : ### 1: Access Automation and Flows First, click on **Automation** and then click on **Flows**. After that, click on **Add Flow**. You will see different industry Flow templates. Select one and click **Use this**. **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1735123610808-compressed.png)** ​ ### 2: Edit Flow Name and Content Edit the **name of the Flow** as needed. Then double-click the **message box** to edit the content. You can update the questions and options to match your needs. **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1735123664508-compressed.png)** ​3: Add Questions and Options Add more messages or questions if required. You can choose from three question formats: **Question (Text format), Buttons** and **List**. Put your question in the **Question box** and connect it to the correct options. **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/b64-1735123705626-compressed.png)** ### 4: Finalize and Save Flow Make sure all your questions and options are connected properly. Once you’re done, click on **Save Flow** to finish creating your chatbot. **![undefined](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/image-cp-1735123825940-compressed.png)** ​Step 3: Turn Your Chatbot On Once you've built your chatbot, you can activate it by configuring: - Default Action: This is the fallback action that will be triggered if your chatbot does not recognise the question. - Keyword Action: Responses specific to certain keywords. ## But WATI has a lot of limitations: - WATI allows **only 5 users** per plan, which is difficult for larger teams. - Extra chatbot responses come with **additional charges**, increasing costs. - The plans are **expensive** and have high charges for messages. - WATI **lacks advanced features** like custom JavaScript workflows, unlike tools like **[Heltar](https://www.heltar.com/demo.html)**, making it less flexible. Choosing the right WhatsApp Business API provider is crucial for scaling your business. You can explore free trials of different BSPs to find what works best for you. To save some time and effort, here’s a comprehensive comparison of features, limitations, and pricing. ## Why Choose Heltar Over Wati? Unless you want your marketing budget to get over before you acquire any customers, Heltar's the way to go. Here's why! ![](https://prod.superblogcdn.com/site_cuid_clnw4nrag2342701vpmufcj1n2w/images/5-1729109218195-compressed.png) **Metric** **Wati** **Heltar** **Base Subscription Fee** Expensive - Starts ₹2,499/month Lower, budget-friendly - Starts ₹999/month **Pricing Structure** Tiered, complex Simplified, transparent **Markup on Conversations** Up to 100% over Meta Charges Flat 5% across all conversation types **Extra User Fees** Upto ₹3,999/Month/User No additional charges **API Integrations** Charged separately (e.g., $4.99/month for Shopify) No extra charges **Customer Support** Limited (No setup support in Growth and Pro plan) Full support for all customers **User Interface** Complex & Difficult to navigate Intuitive & user-friendly ### Lower Platform F​ees and Markups - **Wati:** Wati’s pricing plans start from ₹2,499 per month, scaling up to  ₹16,999 per month for the business plan. The multiple packages and tiered features make it expensive, especially for small and medium-sized businesses. The incremental costs for unlocking advanced features force businesses to either commit to higher-tier plans or compromise on functionality. - **Heltar:** In contrast, Heltar offers lower subscription fees with a base plan starting at a more affordable monthly rate. It is designed to be budget-friendly for businesses of all sizes, particularly small and medium enterprises (SMEs) looking to minimize upfront costs, along with a simplified and transparent conversation pricing model, charging a flat 5% markup across all conversation types. ### **No Extra/Hidden Charges for Integrations** - **Wati:** While Wati provides robust features, many advanced capabilities are locked behind higher-priced plans. Essential features like advanced analytics, automated workflows, and API integrations are only available in the more expensive plans. Apart from that, Wati charges extra fees for employing integrations, like an additional USD 5 per month for a shopify integration, and additional charges for extra users. - **Heltar:** Heltar includes advanced features—automation, analytics, customer segmentation. Businesses benefit from unrestricted access to essential tools allowing them to leverage full functionality of the platform. ### **Intuitive and User-Friendly Interface** - **Wati:** Wati offers a variety of features, but the interface could be difficult to learn for inexperienced users. The tiered functionality makes it hard to locate important tools within the complex menu structure it offers. It may be a real pain for people who are not familiar with navigating multi-tiered software ecosystems. - **Heltar:** Heltar’s platform is designed with ease of use in mind. It features an intuitive interface, making it simple to navigate, even for those new to such systems. The user-friendly dashboard provides easy access to key tools, reducing the learning curve and allowing businesses to get up and running quickly without sacrificing functionality or efficiency. **Well Rounded Customer Support:** While Wati does not provide even setup support in the growth plan, in Heltar, End-to-End Customer Support is made available to all customers, irrespective of their subscription plans. For us, at Heltar, Our Customers are our biggest priority, and we ensure they are well served through a comprehensive knowledge transfer of our platform and continued assistance. Book a Demo --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---