# Error 368: Temporarily Blocked for Policy Violations on WhatsApp Business API [All You Need to Know]
Author: Prashant Jangid
Author URL: https://www.heltar.com/blogs/author/prashant-jangid
Published: 2024-12-15
Category: Troubleshoot
Category URL: https://www.heltar.com/blogs/category/troubleshoot
Tags: WhatsApp API Error
Tag URLs: WhatsApp API Error (https://www.heltar.com/blogs/tag/whatsapp-api-error)
URL: https://www.heltar.com/blogs/error-368-temporarily-blocked-for-policy-violations-on-whatsapp-business-api-all-you-need-to-know-cm4plwf8g00ga10m8oiw6u5la

If you've encountered the **"368: Temporarily Blocked for Policy Violations"** error on your WhatsApp Business Account, it means your account has violated WhatsApp's platform policies. This blog explains what causes this error and steps you can take to resolve and prevent it.

## What Does This Error Mean?

This error indicates your WhatsApp Business Account has been restricted or disabled for violating policies such as the [WhatsApp Business Messaging Policy](https://business.whatsapp.com/policy), the [WhatsApp Commerce Policy](https://business.whatsapp.com/policy), or the [WhatsApp Business Terms of Service](https://www.whatsapp.com/legal/business-terms).

Common violations include:

- Sending spam or unsolicited messages.

- Sharing restricted or prohibited content (e.g., adult content, drugs, gambling).

- Receiving excessive negative feedback from users.


## Types of Restrictions

Depending on the severity and frequency of violations, your account may face:

1. **Temporary Messaging Restrictions:** 1 to 30-day blocks on initiating conversations.

2. **Account Lock:** Indefinite block, requiring an appeal to unlock.

3. **Permanent Disablement:** For severe violations, such as scams or illegal activities.

## How to Fix This Error

### 1\. Check Violation Details to Get Exact Details of the Violation

- Log into [Meta Business Suite](https://business.facebook.com/business/loginpage/?next=https%3A%2F%2Fbusiness.facebook.com%2F%3Fnav_ref%3Dbiz_unified_f3_login_page_to_mbs&login_options%5B0%5D=FB&login_options%5B1%5D=IG&login_options%5B2%5D=SSO&config_ref=biz_login_tool_flavor_mbs) or [Business Manager](https://business.facebook.com/business/loginpage/?next=https%3A%2F%2Fbusiness.facebook.com%2F%3Fnav_ref%3Dbiz_unified_f3_login_page_to_mbs&login_options%5B0%5D=FB&login_options%5B1%5D=IG&login_options%5B2%5D=SSO&config_ref=biz_login_tool_flavor_mbs).

- Navigate to **All Tools > Business Support Home > Account Overview** (the speedometer icon) to view specific violations.


### 2\. Appeal the Violation

If you believe your account complies with WhatsApp policies, you can request a review:

- Go to [**Business Support Home**](https://www.facebook.com/accountquality) page.

- Select the violation and click **Request Review**.

- Provide supporting details in the dialog box and click **Submit**.


When a business submits an appeal for a violation, the WhatsApp team evaluates it against their policies to determine whether the violation should be reconsidered. This process may lead to the violation being overturned. The appeal process usually takes **24-48 hours**, and you'll receive the decision in your **Business Manager**.

### 3\. Wait Out the Restriction Period

If the violation is not appealable, you'll need to wait for the restriction period to end before resuming messaging.

## How to Prevent Future Violations

1. Familiarize yourself with the WhatsApp Commerce Policy and Business Messaging Policy.

2. Send targeted, consented messages. Avoid bulk messaging without user approval.

3. Address negative feedback quickly to prevent account restrictions.

4. Subscribe to the [account\_update webhook](https://developers.facebook.com/docs/whatsapp/overview/track-waba-policy-violations) to get real-time notifications about policy violations to take immediate action.

5. Craft high-quality messages that align with WhatsApp's standards.


For more insights on making the most of WhatsApp Business API, check out our blogs at [heltar.com/blogs](https://heltar.com/blogs).


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